Delivery & returns


 

DELIVERY
All orders are shipped within 1-2 business days. We dispatch orders during our working hours, Monday to Friday, from 9:00 am to 5:00pm. We are closed from 15th of August until 25th of August and on Greek National holidays. Worldwide orders are delivered via DHL Express or ELTA Hellenic Post. Please, advise the chart below for shipping costs and delivery times.

 
 
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Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The shipping information along with the tracking number will be sent to you by Pareaki so that you can track the status of your shipment. If we are unable to deliver the goods due to an incorrect or incomplete address, the order will be resent to you only at your expense.

Free Delivery in Greece
Orders all over Greece are free of charge and are delivered via Geniki Taxydromiki Services. Estimated delivery time: 1-2 business days.

Delivery in Cyprus
Orders in Cyprus are charged for 12 euros via Geniki Taxydromiki Services. Estimated delivery time: 1-2 business days.

 
 

RETURNS
If you are not completely satisfied with the product upon delivery, Pareaki entitles you to return it within 14 days as of the confirmation of the dispatch of your order on the following occasions:

1. You wish to cancel your order for any reason. Please, email us your decision and we refund you via your original payment method as soon as the returned product is delivered. Paypal or bank transfer expenses engendered & return shipping cost will be at the customer’s charge.

2. The product is defective or Pareaki did not ship the right order. Pareaki proceeds to replacement depending on availability or full refund,  upon delivery of the returned product on condition that delivery takes place within 14 days of notification day. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method. Refund will be made in the same form of payment the customer used originally. Shipping cost (less postage cost) is covered by Pareaki upon agreement.

Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., has not been washed or used, and is accompanied by all elements of its original packaging. Please, remember to include all documentation and accessories in the package along with the receipt or proof of purchase.

When returning an item, you must send e-mail to info@pareaki.com.gr in order to agree on the return process .

 
 

POSTAGE
To return your product, you should mail your product to the address that will be provided to you after contacting info@pareaki.com.gr or after clicking the following link www.pareaki.com.gr/refund-form

You will be responsible for paying for your own shipping costs for returning your item, unless the product has been proved faulty or the reason for returning it lies within the company’ s error. If you receive a refund and the return does not lie on the company’s error, the cost of return shipping will be deducted from your refund. 

Depending on the area, the time it may take for your exchanged product to reach you, may vary. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If you are shipping an item, we recommend using an insured traceable shipping service and making a note of your return shipping tracking number in order to track the progress of your return shipment. We don’ t guarantee that we will receive your returned item.