If you are not completely satisfied with the product upon delivery, Pareaki entitles you to return it within 14 days as of the confirmation of the dispatch of your order on the following occasions:
1. You wish to cancel your order for any reason. Please, email us your decision and we refund you via your original payment method as soon as the returned product is delivered. Paypal or bank transfer expenses engendered & return shipping cost will be at the customer’s charge.
2. The product is defective or Pareaki did not ship the right order. Pareaki proceeds to replacement depending on availability or full refund, upon delivery of the returned product on condition that delivery takes place within 14 days of notification day. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method. Refund will be made in the same form of payment the customer used originally. Shipping cost (less postage cost) is covered by Pareaki upon agreement.
Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., has not been washed or used, and is accompanied by all elements of its original packaging. Please, remember to include all documentation and accessories in the package along with the receipt or proof of purchase.
When returning an item, you must send e-mail to firstname.lastname@example.org in order to agree on the return process .